Privacy Policy

Last updated: 1 November 2024

This Privacy Policy explains how TurboFrames ("we", "us", "our"), operated at turboframes.info, collects, uses, discloses and protects your personal information. We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

TurboFrames is a free-to-play social games platform based in Sydney, New South Wales, Australia. We provide entertainment games including Fortune Wheel, Lucky Slots and Coin Flip. No real money is involved in any of our games.

Contact: [email protected] | Level 12, 1 Market St, Sydney NSW 2000, Australia

2. Information We Collect

We may collect the following types of personal information:

• Contact information: Name and email address when you contact us or subscribe to our newsletter.
• Usage data: Pages visited, time spent on the site, game interactions and browser type, collected via cookies and analytics tools.
• Device information: IP address, device type, operating system and browser version.
• Communications: Any messages you send us through our contact form.

We do not collect financial information, payment details or government-issued identification numbers.

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide customer support.
• To send you newsletters and updates you have subscribed to.
• To improve our website and games based on usage patterns.
• To maintain the security and integrity of our platform.
• To comply with legal obligations under Australian law.

4. Legal Basis for Processing

We process your personal information based on:

• Consent: When you subscribe to our newsletter or submit a contact form.
• Legitimate interests: To improve our services and maintain platform security.
• Legal obligation: Where required by Australian law.

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on turboframes.info. For full details, please see our Cookie Policy. You can manage your cookie preferences through your browser settings.

6. Sharing Your Information

We do not sell, rent or trade your personal information to third parties. We may share information with:

• Service providers: Trusted third-party services that help us operate our website (e.g., hosting, analytics), bound by confidentiality agreements.
• Legal authorities: Where required by law or to protect our rights.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Newsletter subscribers' data is retained until you unsubscribe. Contact form data is retained for up to 2 years.

8. Your Rights

Under the Australian Privacy Act and APPs, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information (subject to legal obligations).
• Opt out of marketing communications at any time.
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

To exercise any of these rights, please contact us at [email protected].

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

TurboFrames is intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns or complaints about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Mail: Privacy Officer, TurboFrames, Level 12, 1 Market St, Sydney NSW 2000, Australia
• Phone: +61 2 9000 1234

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.